Refund Policy

Last updated: September 17, 2026

At SOLARIA DYNAMICS LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

Our products are digital educational guides designed to help customers plan, organize, style, and prepare for their wedding.

Because our products are delivered electronically and may be accessed immediately after purchase, different refund conditions apply compared with physical products.

Please read this Refund Policy carefully before completing your purchase.

1. Company Information

SOLARIA DYNAMICS LLC
EIN: 98-1971839
8206 Louisiana Blvd NE Ste A 9373
Albuquerque, NM 87113
United States

Email: contact@solariadynamics.com
Phone: +1 (505) 313-6713
Website: solariadynamics.com

2. Products Covered

This Refund Policy applies to all digital products sold through solariadynamics.com, including:

• Wedding planning guides

• Wedding styling guides

• Wedding-day preparation guides

• Digital wedding checklists

• Budgeting and vendor planning resources

• Wedding timelines

• Downloadable ebooks

• Digital planning materials

• Other downloadable wedding-related educational content

All products currently offered through our website are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy is intended to exclude, restrict, or limit any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights provided by applicable law will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

• You were charged more than once for the same purchase.

• You received a different digital product from the one purchased.

• The digital file is corrupted or cannot be opened.

• The download or access link does not work.

• You did not receive your digital product after successful payment.

• A technical problem on our side prevents access to the purchased product.

• You were charged an incorrect amount.

• A transaction was made without your authorization.

• You purchased the wrong guide and have not yet accessed or downloaded it.

• A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery problem by providing a replacement file, corrected download link, or other reasonable assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

• You simply change your mind after purchasing.

• You no longer want or need the guide.

• You have already accessed or downloaded the digital content.

• You purchased the wrong guide despite the product information being clearly displayed before purchase.

• You did not read the product description before purchasing.

• You expected information or services that were not included in the product description.

• You do not personally like the writing style, design, recommendations, examples, or presentation.

• Your wedding plans change after purchasing the product.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

• Send a new download link.

• Resend the purchased guide.

• Provide a replacement file.

• Correct an access issue.

• Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and we cannot reasonably resolve the issue, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@solariadynamics.com

Where available, include:

• Your full name

• Email address used for the purchase

• Order number

• Product purchased

• Purchase date

• Brief description of the issue

• Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to all refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we are unable to provide the purchased product, we may issue a refund where appropriate.

13. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once SOLARIA DYNAMICS LLC has processed a refund, the time required for the funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

These third-party processing times are outside our direct control.

14. Payment Disputes and Chargebacks

If you experience a problem with a purchase, we encourage you to contact us first so that we have an opportunity to investigate and resolve the issue.

Nothing in this Policy restricts any legal right you may have to contact your bank, card issuer, payment provider, or another competent authority.

15. Fraud and Abuse

SOLARIA DYNAMICS LLC may refuse a refund request where there is reasonable evidence of:

• Fraud

• False or misleading information

• Intentional abuse of this Refund Policy

• Repeated misuse of refund requests

• Attempts to obtain digital content without legitimate payment

• Unauthorized redistribution of our digital content

Each request will be evaluated individually and subject to applicable law.

16. Wedding Planning Disclaimer

Our products provide general informational and educational wedding-planning guidance.

They do not constitute individualized professional services from a wedding planner, attorney, accountant, financial adviser, venue, vendor, or other professional.

Customers remain responsible for reviewing and agreeing to their own contracts, budgets, bookings, schedules, and vendor arrangements.

17. No Guarantee of Wedding Outcomes

Wedding costs, vendor availability, timelines, venue requirements, guest attendance, weather, and other circumstances vary considerably.

Purchasing one of our guides does not guarantee:

• A particular wedding budget.

• Vendor availability.

• Specific pricing.

• A particular aesthetic result.

• A stress-free event.

• A specific timeline or wedding outcome.

18. Third-Party Vendors and Services

Our guides may refer generally to wedding vendors, venues, photographers, caterers, florists, entertainment providers, stationery suppliers, applications, websites, or other third-party services.

SOLARIA DYNAMICS LLC does not control independent third parties and cannot guarantee their availability, pricing, quality, performance, policies, or continued operation.

19. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

20. Contact Us

SOLARIA DYNAMICS LLC
8206 Louisiana Blvd NE Ste A 9373
Albuquerque, NM 87113
United States

EIN: 98-1971839
Email: contact@solariadynamics.com
Phone: +1 (505) 313-6713
Website: solariadynamics.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.